Retailer Trust Policy - NEXARDA™

Section 1. Introduction

We conduct our own independent, unbiased online research on each new retailer that is yet to be integrated into our platform to verify their legitimacy and ensure they are trading legally. We battle against fake sites, online scams and dangerous e-commerce gaming websites and take this step very seriously. We do this research to protect our customers and help maintain our good brand reputation - the last thing we want as a price comparison website is to refer customers to dangerous websites.

Section 2. The Research Phase

During our research phase for each retailer, we check the following areas in depth using the many tools and sources available online:

• Company info and legal trading status

• Support options available to customers

• Online reviews and reputation

• Claims made (to check for misleading information or faked statistics)

• Website quality, security and usability

• Payment methods available to customers

• Classification (either Official Store, Key Seller or Marketplace)

Section 3. Successful Results

Upon a successful result from our findings, the retailer will be integrated into our platform and a dedicated retailer page will be created which contains vital information for customers (including payment methods available, contact emails and a direct link to their website).

Section 4. Unsuccessful Results

If the result from our findings is unsuccessful, we will notify said retailer and add them to our "to reconsider" list, or "internal blacklist" - whichever is more suitable.

Section 5. Customer Questions

If you would like to ask us any anonymous questions about any video game retailer that sells computer games, or similar products - please do reach out to us and we'd be happy to provide what information and help we can. Please note, we are unable to help with or resolve any retailer-specific issues like payment issues, refunds or activation problems.

Section 6. Retailer Classifications

There are 3 different types of online retailers, each with major differences:

• Official Stores: Websites that sell products & CD keys sourced directly from game publishers. Your purchases support the game developers and publishers and are marked with the green tick badge.

• Key Sellers: Websites that offer products & CD keys at lower prices (due to typically being purchased in bulk). You will be purchasing from a company, but be prepared to pay potential checkout fees.

• Marketplaces: Websites that offer products & CD keys sold by individual sellers at lower prices. Be prepared to pay potential checkout fees, and always check the seller ratings before buying as there is much greater risk.

Section 7. Unsupported Product Formats

At NEXARDA™, we are committed to maintaining a safe, transparent, and trustworthy experience for our users. As part of this commitment, we have a strict policy against certain product formats - specifically gifts/altergifts and console accounts. These formats can present risks to customers, and therefore, are not supported or promoted on our platform. We do not partner with retailers who primarily sell these products or bundle them alongside standard game keys without giving customers a clear and accessible option to choose legitimate CD key alternatives.