Retailer Trust Policy - NEXARDA™
Approved retailers: the rules and regulations of our online retailers.
Section 1. What is the Retailer Trust Policy?
The Retailer Trust Policy is a set of rules we've put in place to help protect our customers from fraud and set higher standards for online stores that sell products in the gaming sector. For a retailer to be "approved" they must meet the following criteria.
Section 2. Criteria to become an "approved retailer".
All NEXARDA™ approved retailers must meet the following criteria:
Have website security measures in place (e.g. SSL Certificate).
Have secure payment methods/gateways (e.g. PayPal, Stripe).
Have user security options (e.g. 2FA, password reset feature).
Have a valid registered company number and office address.
Have been actively trading for more than 1 year.
Have 2+ support options for customers (e.g. email & phone).
Have 50+ testimonials via external providers (e.g. Trustpilot).
Have measures in place to combat fraud (marketplaces only).
Not sell stolen or fake platform product keys to customers.
Section 3. The different types of retailers.
There are 3 different types of online retailers, each with major differences:
Official Stores: Authorized websites that sell products & keys sourced directly from game publishers. Your purchases support the game developers and publishers and are marked with a green tick badge.
Key Sellers: Websites offering re-sold and un-used products & keys to customers at low prices (typically purchased in bulk). You are purchasing from a company but be prepared to pay potential checkout fees.
Marketplaces: Websites offering products sold by individuals (sellers) at low prices. Be prepared to pay potential checkout fees and always check seller ratings before buying as there is greater risk.
